Everglades Holiday Park Tours

We've done quite a few airboat rides here all the way from Holland. It was a very nice airbioatride. Few wildlife seen unfortunately but our captain Tim made something fun out of it. The alligator show etna was imformative

We only saw one gator on the tour and the guide spent a lot of time on the way back talking about tips .

German top! We had a great time

The guide was great 10/10 for him. However their advertisement of "come whenever you want we have a boat leaving in 20 minutes is total BS. I had to wait in the heat with my 2 year old daughter for 1hour 10 min before anything begun. The staff at the ticket center was not helpful either and a tad bit rude.

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There was a major problem with the pickup in downtown Miami. We showed up early as instructed, but were told that there was no such 2;00pm tour from the staff at the Big Bus Kiosk. A manager got involved and told us that often, you sell tickets, but if the bus is full in Miami Beach, you just skip the Miami stop for paid customers! This is outrageous! After he made multiple phone calls, a bus arrived 75 minutes late and not every ticket holder was able to board the bus. We were able to do so, but others were left behind for a hypothetical second bus! This problem spoiled our experience, as we wasted a lot of time and were unsure if the bus would ever show up.

The staff were knowledgeable, accommodating and entertaining!

The instructions advised us to be at Soundscape Park Miami Beach 15 minutes before our 10am pickup time. We were there at 9.40am. However, the guide at the stop told us that the bus for our Everglades trip had already left at 9.30am, and that the instructions in the Headout App for pickup time were wrong. Luckily they managed to get us on a later Everglades trip that day. But this was our last day in Miami, and it really disrupted all of our plans. We had to hastily rearrange a lot of other things we had planned to do. The Everglades trip itself was brilliant. But the inconvenience and frustration over the wrong pickup time instructions spoiled our last day somewhat.

German top! We had a great time

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There was a major problem with the pickup in downtown Miami. We showed up early as instructed, but were told that there was no such 2;00pm tour from the staff at the Big Bus Kiosk. A manager got involved and told us that often, you sell tickets, but if the bus is full in Miami Beach, you just skip the Miami stop for paid customers! This is outrageous! After he made multiple phone calls, a bus arrived 75 minutes late and not every ticket holder was able to board the bus. We were able to do so, but others were left behind for a hypothetical second bus! This problem spoiled our experience, as we wasted a lot of time and were unsure if the bus would ever show up.

Everything was very nice, we hired the service in Spanish and only the bus driver was bilingual, the most important part which was the visit in the hovercraft was all in English.

The staff were knowledgeable, accommodating and entertaining!

We arrive to Soundstate park at front of Greenview hotel at 10am. We meet a guide from Big Bus at 10:05am and we ask her if we loose or not our tour to everglades and she response us that the only place to pickup the tour to Everglades in Soutbeach marketplace, not there. We come back to the next day to our country and we loose the opportunity to knows the everglades. We start a chat with you to ask a solution same day, but you are really slow specially in this kind of businesses and agter 48 hours we receive a "solution" to reschedule our tour... 24 hour before we arrive to Colombia. For all the mistakes about the info make for your company we ask you to redund completely the money of our tours... after some days, no response from you.

The instructions advised us to be at Soundscape Park Miami Beach 15 minutes before our 10am pickup time. We were there at 9.40am. However, the guide at the stop told us that the bus for our Everglades trip had already left at 9.30am, and that the instructions in the Headout App for pickup time were wrong. Luckily they managed to get us on a later Everglades trip that day. But this was our last day in Miami, and it really disrupted all of our plans. We had to hastily rearrange a lot of other things we had planned to do. The Everglades trip itself was brilliant. But the inconvenience and frustration over the wrong pickup time instructions spoiled our last day somewhat.